Refund policy

Products in our policy refer to Lefy Ring X items listed on our official website. We sell and ship products to end-user customers only.

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Return Policy

1. Eligibility for Returns:

   • Only products purchased directly from our official website are eligible for returns and refunds. Products bought through other retailers must adhere to their respective return policies.
   • Sizing kits are consumables and are non-refundable and non-returnable. If you cancel an order after the sizing kits have been shipped, a $10 fee will be charged.

2. Valid Reasons for Returns (within 14 days):

   • The product has defects or damage upon delivery.
   • The delivered product is a different color than chosen at purchase.
   • The delivered product significantly differs from its description at the time of purchase.

3. Return Process:

   • Ensure the returned product is in its original condition, unopened, and unused.
   • For defects or damages, include photos and a detailed description in your return request.
   • Submit your return request within 14 calendar days of delivery to service@mylefy.com.
   • Upon approval, return the product within 14 days. Products must include all original accessories and documents.

4. Return Costs:

   • Customers are responsible for return shipping costs unless the product is defective or non-conforming.
   • Shipping, handling, and tax fees are non-refundable.
   • A $10 shipping fee applies to sizing kits, which are non-returnable and non-refundable.

5. Exchange Policy:

   • Exchanges for size or color require a return request and a new order. Return shipping costs are the customer's responsibility.

6. Product Arrives Damaged:

   • If possible, raise a complaint with the courier upon delivery.
   • For signed deliveries, file a complaint with the courier, provide photos of the damage, and contact us with a detailed description at service@mylefy.com.

7. Returns Without Original Packaging:

   • Use the original or suitable packaging for returns. Damages, contamination, or missing parts may result in a deduction from your refund.

8. Returns Without Original Order Number:

   • Returns require the original order number. Locate it in your account or order confirmation email. For assistance, contact service@mylefy.com with your order details.

9. Cancellation of Paid Orders:

   • You may cancel a paid order before it is packaged for shipping by contacting service@mylefy.com. Refunds will be initiated immediately.

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Refund Policy

1. Full Refund:

   • A full refund applies for eligible returns as defined in the policy.

2. Partial Refunds:

   • Deductions may apply for damages, contamination, wear, or missing parts found during inspection unless pre-declared in your return request.
   • Refunds for bundled products or gifts require their return; otherwise, a proportionate deduction may apply.

3. Return Processing Time:

   • Refunds will be processed within 30 calendar days of receiving the returned product or proof of return, whichever comes first.

4. Refunds to Different Accounts:

   • Refunds are processed to the original payment method only. We cannot issue refunds to alternate cards or accounts.

5. No Refund Transaction:

   • Refunds may take a few business days to appear depending on your bank's processing time. Contact your bank or our support team at service@mylefy.com if you encounter delays.

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Warranty Policy

1. Warranty Period:

   • Non-EEA Countries: 1-year warranty from delivery date.
   • EEA Countries: 2-year warranty from delivery date.
   • Warranty applies to original owners and is transferable with proof of purchase.

2. Warranty Coverage:

   • Covers defects in workmanship.
   • Excludes damages due to negligence, improper use, accidents, normal wear and tear, and battery replacement.

3. Return Address:

   • Contact service@mylefy.com to receive a return shipping label. Do not return products without prior approval, as refunds will not be possible.